Shipping policy

This Shipping Policy applies to ROAM Earplugs (“ROAM,” “we,” “our” or “us”).

Free shipping on U.S. orders over $35

We offer free standard shipping on orders over $35 delivered within the United States.

Street addresses required

We cannot ship to P.O. boxes. Please provide a complete and accurate street address when placing your order.

Order processing and delivery

After placing your order, you will receive an order confirmation email.

Under normal circumstances, orders are processed and prepared for shipment within two business days. Once your order ships, we will send you an email containing your tracking information.

Orders typically arrive within five to seven business days after shipment.

Orders placed on weekends or holidays will begin processing on the next business day.

Delivery estimates

Shipping and delivery times are estimates and are not guaranteed. Orders placed during promotions, holidays or special events may take longer to process or deliver.

Delivery times can also vary depending on the destination and the availability of delivery services in your area.

Shipping destinations

We currently ship to addresses within the United States only.

For special shipping requests outside the United States, contact us at support@roamearplugs.com. International requests may be considered individually, but shipping cannot be guaranteed.

Orders containing multiple items

We will try to ship all items in your order together. However, items may occasionally be sent separately depending on product availability or the shipping services used. If your order is divided into multiple shipments, you may receive separate tracking information.

Incorrect delivery addresses

Please check your shipping address carefully before submitting your order.

If your order has not shipped, contact us as soon as possible at support@roamearplugs.com to request an address correction.

Once an order has shipped, we cannot guarantee that the delivery address can be changed or that the package can be recovered. Customers may be responsible for additional shipping costs or losses resulting from an incorrect or incomplete address supplied at checkout.

60-Day Returns

You have 60 days after receiving your order to request a return.

Your product may be opened and used during the trial and does not need to be returned in its original packaging. Normal signs of use are accepted, but the product must not be damaged through misuse, neglect, accident or unauthorized modification. Proof of purchase is required.

To begin a return, contact us at support@roamearplugs.com before sending your product back. Items returned without prior approval may not be accepted.

For eligibility requirements, exchanges, exceptions and refund processing times, read our complete Refund Policy.