Frequently asked questions
Find quick answers about ROAM products, orders, shipping, returns and more.
How should ROAM earplugs fit?
ROAM should feel secure and comfortable without causing pressure or pain. The ear tip should create a gentle seal and remain in place as you move.
How do I choose the right ear-tip size?
Start with the size that feels most comfortable. Try a smaller tip if you feel too much pressure, or a larger tip if the earplug feels loose or does not create a secure seal.
Can I use different tip sizes in each ear?
Yes. Ear canals are not always the same size, so you can use a different ear-tip size in each ear for the best fit.
Can I wear ROAM while sleeping?
Yes. ROAM earplugs are designed for comfortable use during sleep, travel, studying, concerts and everyday noise.
Why does one earplug feel different from the other?
Your ear canals may differ in size or shape. Try adjusting the insertion angle or using a different ear-tip size in that ear.
How much noise do ROAM earplugs reduce?
ROAM earplugs provide 18 dB of noise reduction when fitted correctly.
What does 18 dB noise reduction mean?
It means ROAM lowers the volume around you without necessarily blocking every sound. The result depends on your fit, environment and the type of noise.
Do ROAM earplugs block all sound?
No. ROAM reduces noise rather than creating complete silence, helping make loud or distracting environments more manageable.
Why am I not getting enough noise reduction?
The most common cause is an incomplete seal. Try repositioning the earplug or changing the ear-tip size.
Can I still hear conversations while wearing ROAM?
You may still hear nearby voices, but at a reduced volume. What you hear will depend on the environment, the speaker’s distance and your fit.
How do I clean my ROAM earplugs?
Remove the silicone ear tips and wash them using mild soap and water. Allow every part to dry completely before reassembling or storing your earplugs.
How often should I replace the ear tips?
For hygiene, comfort and consistent performance, we recommend replacing your silicone ear tips every 100 days or sooner if they become damaged or lose their shape.
What comes in a replacement ear-tip pack?
Each pack contains four pairs of silicone ear tips: one pair each in XS, S, M and L. The entire pack comes in your selected colour.
What does the ROAM Magnetic Cord do?
The Magnetic Cord keeps your earplugs secure and within reach when they are not in your ears. It is designed for travel, work, exercise and everyday movement.
Which ROAM Travel Tube should I choose?
Choose Small for minimal everyday storage, Mid when you need more room, and Jumbo for maximum capacity. Small and Mid are available in seven colors, while Jumbo is available in Sterling and Midnight.
Do you offer free shipping?
Yes. Standard shipping is free on U.S. orders over $35. Shipping charges for smaller orders are shown at checkout.
How long does delivery take?
Orders are normally processed within two business days and typically arrive five to seven business days after shipment.
How can I track my order?
You will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Can ROAM ship to a P.O. box?
No. Please provide a complete street address when placing your order.
Does ROAM ship internationally?
We currently ship within the United States. Special international shipping requests may be considered individually by contacting support@roamearplugs.com.
Does ROAM include a warranty?
Yes. ROAM products include a one-year warranty. Contact support@roamearplugs.com with your proof of purchase and a description of the issue to begin a warranty request.
When will I receive my refund?
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.
How do I begin a return?
Email support@roamearplugs.com with your order details and proof of purchase. Wait for return approval and instructions before sending your product back.
Can I return earplugs that I have opened and used?
Yes. Products may be opened and used during the trial. Original packaging is not required, but the product must not be damaged through misuse, neglect, accident or unauthorized modification.
How does the 60-day trial work?
You have 60 days after receiving your order to try ROAM and request a return if it is not right for you.